The cost price of IT-service
The most supporthelpers have no clue about the price of the hard and software that they install and maintain. And they know not against which price their work are passed on at internal customers.
Only as manager on an IT-division must you the financial manager from can lay which services your division grants and how much each service costs.,. He and see want to ascribe the expenses for IT-service at the different divisions of the business, you must have on missing to the right verdeelkey.
IT-expenses convert to expenses of IT-services
The expenses of the IT-division sit in the hardware, the software, the working hours of the personnel, of the computer spaces and the external counsellors. But what the other divisions of the business especially see, is IT-support of their work. You want pass on must convert the cost price of IT-service on a honest manner at the different divisions, then you firstly the expenses to expenses of the offered services.
The business Quint Wellington Redwood makes up self closed on the improvement of the IT-service its customers. Stern Knaepkens, country manager by Quint Belgi: “For the development of a software application is not it so difficult. That can you pass on at the division that the application uses. But for infrastructure and service, the a lot is more complicated. Different divisions of the business take advantage of the IT-infrastructure: the servers, the network, the pc's et cetera.”
“That systems bring expenses with self with. On the other hand are the different divisions of the business buyers of particular services of the IT-division. That services its agreements at particular applications. That applications have expenses: licenses for the software and working hours of the informatici of support. It demands seek a lot and to find rack work a honest verdeelkey.”
Does thesupporter” that the user assist, needs to not to break self the head about this about. That counts source for the manager of IT-development, the manager of IT-support and the project managers.