Microsoft: 4,200 complaints about Vista is not so many
Microsoft finds the outcome of the investigation through the Dutch consumers federation to users experiences with Windows Vista weinigzeggend. On a total of almost a million Vista-users in the Netherlands, is not a number of 4,200 plaintiffs “so many”.
That says a spokesman of the business. End last week published the consumers federation the outcomes of an in August started investigation to users problems with Vista. The four weeks ago launched meldpunt for complaints about Vista according to the interest group meanwhile 4,200 detailed reports has yielded. “Many complaints”, finds the federation.
Of the plaintiffs reports almost sixty per cent thator several programs it no longer do. With 46 per cent of the plaintiffs, equipment works, as a printer or videocard, no longer or no longer good. Further men report especially the getting jammed or slowly become not of the computer (34 per cent), network problems - with name by thread lynx systems - (17 per cent) and it or slow reboot of the computer (12 per cent). “Vista is evidently yet no full replacement of XP”, establishes the consumers federation.
In disagreement
Microsoft is not it once with that conclusion. According to the software maker, the complaints do not go especially about the compatibility with edge equipment, so much about users experiences with Windows Vista self. The state lynx of the quality of Vista with respect to XP. “The conclusion that Windows Vista no full replacement of Windows XP would be, cannot from the investigation follow.” Or as a Dutch spokeswoman explains it: Does “as a Vista wl good work, have you then also problems”"
“The consumers federation reports not how many users satisfied be”, according to Microsoft in a reaction. By the meldpunt can men indeed neat indicate that they normally satisfied are with Vista.,. The aanvinken of problems is requires send to can the complaints form.
Microsoft disappointed
“It is a free one-sided investigation; a call till complaints”, according to the spokesman. “That there 4,200 complaints are come in is quite boring, for it its 4,200 men with a problem and every complaint is theretoo much. But on the total number of users, it is not so many.” Opposite otherwise the these differ; a number of media informed last week about a “complaints rain”.